SSA’s Removal of Strengths and Weaknesses Assigned to Quotations Results in Flawed Best Value Determination; GAO B-415155, Immersion Consulting LLC

Protest challenging the agency’s best value determination and the underlying technical evaluation is sustained, where the SSA erroneously concluded that the protester and awardee were technically equal based on his unreasonable decision to remove a weakness from the awardee’s quotation and strength from the protester’s quotation.