Fostering a Speak-Up Culture: A Practical Primer

Compliance Cosmos – Reporting is one of the critical elements of any compliance program, and having more reports is usually a positive—even though it may not always feel that way to compliance practitioners.

Andrea Falcione of Rethink Compliance LLC warns against optimizing the “speak-up” process for the ease of administrators rather than those reporting misconduct. Falcione recommends giving reporters multiple channels for bringing up issues, including both online, hotlines, and in-person ways of doing so. She argues that an organization’s culture is the single most important factor in its successes in general, and that this applies to its risk and compliance infrastructure. “It’s imperative to remember that culture differs across the globe,” she notes. “Company culture may also vary from team culture, which could differ from individual employee culture.”

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• Compliance Cosmos: Fostering a Speak-Up Culture: A Practical Primer